When can I expect my order?
We are currently shipping in 3-5 business days. We try to keep this time estimate updated as we get closer to Christmas. If you have any questions about your order please reach out to us. 

Please add 2-5 days for USPS shipping in the U.S. 

* Please note USPS may be experiencing substantial delays during this holiday season. Shipment are may take longer than expected to reach their destinations both domestically and internationally. Keep this in mind as the above are normal estimates for shipping times. 

Do you take special customization requests?
Yes, we are happy to take special requests. Depending on time of year and we cannot always accommodate all requests. Please email care@hound-works.com with your customization inquiries.

Can you engrave directly on the ornament? Do you offer other font options?
Please contact us directly if you would like a special engraving or font. We changed our standard engraving option and font to ensure visibility on all species of wood. 

What is my ornament made out of?
We only use USA-sourced hardwoods: black walnut, white maple and American cherry. These woods are cut and kiln dried. NEW! Economy ornaments are offered in birch wood.

How does my ornament ship?
We ship each ornament in an individually packed gift box. The box makes it easy to give as a gift for a loved one, protects your ornament during shipping and makes for a great place to store your keepsake year after year.

How much does shipping cost?
Shipping on all ornament sales over $35 is FREE in the U.S. Shipping on items under $35 in the U.S. is $3.99-$6.99.

Do you ship internationally?
Presently Only Offering Shipping in the USA

What is your return policy?
We are happy to accept returns or exchanges on non-personalized items. Due to the nature of personalized or customized orders we cannot accept returns or exchanges, but please reach out to us if you have any issues with your order. View our full return policy.