FAQs

When can I expect my order?
Our current turnaround time is 1-3 days. Please add 2-5 days for USPS First Class shipping in the U.S. and 1-2 weeks for international shipments. 

Do you take special customization requests?
Yes, we are happy to take special requests. Depending on time of year and we cannot always accommodate all requests. Please email christine@hound-works.com with your customization inquiries.

What is my ornament made out of?
We only use locally-sourced Appalachian hardwoods: black walnut, white maple and American cherry. These woods are cut and kiln dried for us by a small Virginia sawmill operation. 

How does my ornament ship?
We ship each ornament in an individually packed gift box. The box makes it easy to give as a gift for a loved one, protects your ornament during shipping and makes for a great place to store your keepsake year after year.

How much does shipping cost?
Shipping on all ornaments is FREE in the U.S. International shipping can be calculated at checkout and ranges from $10-13. 

Do you ship internationally?
Yes, we do ship internationally. Shipping options are provided at checkout.