FAQs

When can I expect my order?
We are currently shipping in 5 business days. We try to keep this time estimate updated as we get closer to Christmas. If you have any questions about your order please reach out to us. 

Please add 2-5 days for USPS First Class shipping in the U.S. and 1-2 weeks for international shipments*. 

* Please note USPS may be experiencing substantial delays during this holiday season. Shipment are may take longer than expected to reach their destinations both domestically and internationally. Keep this in mind as the above are normal estimates for shipping times. 

Do you take special customization requests?
Yes, we are happy to take special requests. Depending on time of year and we cannot always accommodate all requests. Please email care@hound-works.com with your customization inquiries.

Can you engrave directly on the ornament? Do you offer other font options?
Please contact us directly if you would like a special engraving or font. We changed our standard engraving option and font during the Holiday 2021 season, but we are happy to match previous years purchases. 

What is my ornament made out of?
We only use locally-sourced Appalachian hardwoods: black walnut, white maple and American cherry. These woods are cut and kiln dried for us by a small Virginia sawmill operation. 

How does my ornament ship?
We ship each ornament in an individually packed gift box. The box makes it easy to give as a gift for a loved one, protects your ornament during shipping and makes for a great place to store your keepsake year after year.

How much does shipping cost?
Shipping on all ornament sales over $35 is FREE in the U.S. Shipping on items under $35 in the U.S. ranges from $3 to $4. International shipping can be calculated at checkout and ranges from $10-13. 

Do you ship internationally?
Yes, we do ship internationally. Shipping options are provided at checkout.